Telephone interpreting for claims lines
On-demand interpreters for first notification of loss and claims calls, 24/7, 365 days a year.
Sector: Insurance
Language support for insurers, claims handlers and loss adjusters
SILA Linguists provides interpreters and translators for insurers when claimants, witnesses or evidence are in another language.
Insurance runs on two kinds of language: policy wording that must mean the same thing in every market, and claims conversations that must capture exactly what happened. Travel, motor, property, health and marine claims regularly involve claimants, witnesses, repairers and medical providers abroad, or policyholders at home who are more comfortable in another language.
We interpret for first notification of loss, claimant interviews, recorded statements and site visits, and translate the documents that follow: police reports, medical records, invoices, repair estimates and correspondence. For suspected fraud we provide transcription and translation of recorded calls and interviews for investigators and legal teams.
Insurers selling across Europe also translate policy wordings, product information documents and customer communications. Where an insurance product is also an investment product, EU rules on key information documents apply, so translation needs the same care as any regulated disclosure.
What this sector needs
Language challenges in insurance
Accurate claimant statements
Recorded statements and interviews must capture what the claimant actually said, because they may later be relied on in a dispute.
Overseas evidence
Police reports, hospital records and invoices from abroad need translation before a claim can be assessed.
Policy wording across markets
Definitions, exclusions and conditions must keep the same meaning in each language to avoid coverage disputes.
Fair treatment of customers
Customers with limited English need language support to understand cover, make claims and complain.
Fraud investigation
Investigators need foreign-language recordings, documents and social media content transcribed and translated reliably.
Fast first contact
Claims lines need interpreters available at once, often at the moment an accident or loss is reported.
How we help
Services for insurance
Face-to-face interpreting for interviews
Interpreters for claimant and witness interviews, site visits and medical examinations.
Claims document translation
Translation of medical records, police reports, invoices, estimates and correspondence.
Transcription of recorded statements
Verbatim transcription and translation of recorded calls, interviews and statements.
Document verification
Authenticity checks on identity and supporting documents where fraud is suspected.
SILA Linguists®
SILA Linguists® services for insurers, claims handlers and loss adjusters
Our vetted, trained and qualified interpreters and translators can support insurers, claims handlers, loss adjusters, brokers and counter-fraud teams when claimants, witnesses or evidence are in another language. Telephone interpreting, available 24 hours a day, 365 days a year, supports first notification of loss calls, claims lines and complaints. Face-to-face interpreters attend claimant and witness interviews, recorded statements and medical examinations, and video remote interpreting connects adjusters with policyholders abroad or in hospital. Interpreters are impartial and interpret everything that is said, so the claimant's own account is captured faithfully and can be relied on later.
Our translators handle policy wordings, schedules, product information documents, complaints correspondence, repair estimates, invoices and overseas medical and police reports, with certified translation when a document is relied on in court or by a regulator. Recorded statements and fraud investigation recordings go to transcription with translation and time stamps, and large volumes of correspondence can be handled through human-powered AI translation with expert review. Customer-facing portals and claims apps can be adapted through website localisation.
Insurance work often overlaps with financial services, private intelligence, legal and travel claims, and investigators can ask about language analysis where the origin of a speaker matters. SILA Linguists® provides more than 350 languages and dialects, including Polish, Romanian, Lithuanian, Arabic, Spanish and Punjabi, for insurers in the UK, North America, Australia, New Zealand and beyond. Every linguist is impartial and bound by NDA, and personal and medical data is handled under UK GDPR. One project team coordinates interpreting, translation and transcription across a claim, so adjusters deal with a single point of contact from first call to settlement.
Questions
Frequently asked questions
Can you interpret on a claims call straight away?
Yes. Telephone interpreting is available 24 hours a day, 365 days a year in 350+ languages, so claims handlers can bring an interpreter into a call when it is needed.
Do you translate medical reports for personal injury claims?
Yes. Our medical linguists translate hospital records, test results and specialist reports, and we can certify translations that will be used in proceedings.
Can you help with suspected fraud?
We transcribe and translate recordings and documents for investigators and can check identity and supporting documents for authenticity. Our linguists stay neutral and report what the material says.
Can you keep policy terms consistent across languages?
Yes. We build a glossary of your defined terms and exclusions and use it across every language and every update to the wording.
Get in touch
Tell us the language, the format and the date
Our bookings team will confirm the details with you and arrange the right linguist. Have the language (and dialect, if you know it), the type of assignment and the date ready.